Below are Onimpact’s (‘Onimpact’, ‘we’, ‘us’, ‘the designer’) standard terms and conditions. Unless otherwise stated these form the basis of all contracts between Onimpact and our clients. The terms and conditions are specifically designed to manage expectations and outcomes and protect both you ‘The Client’ and Onimpact.
It is vital that you (‘The User’, ‘The Client’) take time to read through thoroughly and ensure you fully understand these terms and conditions and their implications before you commence any project with Onimpact. Please also note that from time to time Onimpact may need to alter these terms and conditions without notice. Please contact us if you do not understand any of the terms or conditions in this document.
Communication With Onimpact
Onimpact can be reached by telephone from Monday to Friday between 8am and 5pm on 01189 121012.
The majority of designer/client communication is normally via phone and email. Onimpact requests all official correspondence be communicated via email which assists all parties to keep track of correspondence. Onimpact will not take design instruction or changes via telephone alone.
All work requests must be in clear, concise writing, via email. This means that ‘The Client’ and Onimpact can look back over emails for clarification if needed.
Client revisions should be, to avoid any confusion, in a single document or email (if possible), in a legible, easy to understand manner.
Quotations are valid for 30 days from the date of quotation.
Onimpact may request a purchase order before commencing any work.
All costs exclude VAT (unless otherwise stated).
We cannot be held responsible for third party costs and Onimpact may request payments on account to cover any costs that third parties charge for their services.
It is the Onimpact policy that any outstanding accounts for work carried out by Onimpact are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Onimpact.
We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or Onimpact have not been contacted regarding the delay, we may take court action to pursue payment.
Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures.
All printing accounts must be settled in full prior to the release of the files to the printer.
Project Duration and Client Response Time
‘The Client’ agrees to provide timely responses to Onimpact after receiving status notifications, work for review or requests for information.
Onimpact will use all reasonable efforts to meet quoted completion dates. However, time is not the essence of the contract and we will not be liable in cases of late reporting, however caused, nor shall lateness be deemed to be a breach of contract or an act of negligence.
Client Professional Courtesy
‘The Client’ agrees to behave through all communications in a professional, courteous and respectful manner towards designers and staff at Onimpact. Any actions toward staff or designers at Onimpact deemed as disrespectful, unprofessional, abusive, bullying or verbal/written cruelty on the part of ‘The Client’ will be taken very seriously and may result in the cancellation of a project.
Please note: It would be extremely rare for Onimpact to use this clause and the client behaviour would have to be extreme and affect other areas of our staff and designers’ work.
Onimpact shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of Onimpact including but not limited to war, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to hosting suppliers, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism.
Fees for Service
It is agreed that the fee for service shall be the cost estimates provided via email, unless work undertaken exceeds work outlined. If work undertaken exceeds the items specified in the quote, ‘The Client’ agrees to pay appropriate fees for the excess work, outside the scope of the original agreement. Wherever possible the client will be notified of increases in the scope of the project.
Approval of Final Artwork
While Onimpact takes all care to avoid errors, onimpact accepts no responsibility for typographical errors, spelling mistakes, or incorrect information on any project committed to print or production. ‘The Client’ is to proofread and approve all final copy before the production of artwork. The email verification of ‘The Client’s’ representative shall be conclusive as to the approval of all artwork prior to their release for printing, implementation or installation. No refunds or reprints are given after a final approved design has gone to print due to oversights by ‘The Client’s’ proofreading.
Print Returns and Refunds
It is agreed that onimpact is not responsible or held liable for any errors contained in the final product after the final product has been approved by the client, committed to print or posted in view of the public. onimpact will not be held responsible for any change(s) or amendment(s) made after approval.
It is the sole responsibility of the client to notify onimpact of any such errors during the revision cycle and before the final files have been generated.
In the event of a need to reprint due to errors in content, ‘The Client’ must inform onimpact within 3 days of product acceptance and must return the product (at the cost of the client) within 10 days of acceptance for assessment.
As with all print projects, payment for re-printed project MUST be prepaid.
It is agreed that employees of onimpact shall not at any time either during the continuance of the work outlined or thereafter, except in the course of their duties, divulge any of the confidential affairs of ‘The Client’ or any of its clients or associated companies to anyone whatsoever without the previous consent in writing of ‘The Client’. We have a standard Non-Disclosure Agreement in place and are happy to implement this with ‘The Client’ where appropriate.
Freelance Contractors and Confidentiality
All contractors employed by Onimpact are held to a strict confidentiality and non-disclosure agreement.
Onimpact aim for complete security of our clients and if we select contractors it is based upon previous work, references and checks with previous employers, as well as compliance with Onimpact guidelines of professional behaviour and ethics.
‘The Client’ will automatically be added to our Newsletter database. If ‘The Client’ does not wish to receive these newsletters please opt out on receipt of newsletter.